The Best Pediatric Specialty Care
Out There, is Right Here.



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Friday, January 13, 2017 • 8:15am-4:45pm

New Hanover Regional Medical Center • Wilmington, NC

Download flyer | Agenda

When Words Mean Everything: Challenging Patient Interactions and the Art of Meaningful Conversation

Conference Description
Designed for all health care providers who support families whose child has been diagnosed with a life-threatening
condition. Speakers present innovative approaches, best practices and effective strategies based on the latest evidence-based research in palliative care.

Conference Summary
Caring for a sick child is one of the most stressful events in a parent’s life. For the medical staff, dealing with not just the patient but their surrogate decision makers can be a challenging endeavor. The higher the anxiety the more likely that perplexing scenarios will take place between the parents and their medical team. For the physician, the task of providing relevant medical facts in a manner that can be easily understood, discussing treatment options, balancing prognosis and hope can be a daunting task. For the nursing and ancillary staff dealing with the patient’s family members who are in crisis can place added stress in taking care of a child with complex needs. This conference aims to provide practical information and tools to assist healthcare staff in communicating with patients and caregivers during their day to day interactions that will foster cooperation and give the family much needed sense of support and understanding.

Who would benefit from this conference?
Medical and ancillary staff who take care of children who are ill.
Anyone who wants to improve their communication skills as they deliver daily patient care (This conference has applications beyond the pediatric realm).

Conference Objectives:
• Integrate family-centered communication strategies into the care plan
• Identify communication skills to build trust, respect and empathy
• List ways to communicate that encourage open sharing of information

Target Audience
Registered Nurses, Pediatricians, Family Medicine Practitioners, Physician Assistants, Nurse Practitioners, Home Health Nurses, Social Workers, Chaplains, School Nurses and Administrators

Distinguished Speakers:

Elaine Meyer, PhD, RN
Staff Psychologist, MICU
Associate Professor of Psychology, Department of Psychiatry
Director, Institute for Professionalism and Ethical Practice
Director, Program to Enhance Relational and Communication Skills
Harvard Medical School

Talk 1: On Being Present Not Perfect presentation video
Talk 2: Interactive Healthcare Conversations
The Art and Heart of Apology and Disclosure
presentation video


Thomas W. LeBlanc, MD
Medical Oncologist
Palliative Care Physician
Assistant Professor of Medicine
Duke Cancer Center
Scientific Review Committee, Palliative Care Research
Cooperative Group

Talking Your Best Talk – Meeting Families’
Needs Amid Serious Illness
presentation video


Brian Carter, MD, FAAP
Consultant, Fetal Health Center
Instructor, Author, Biomedical Ethics
Children’s Mercy Hospital & Clinics, Kansas City, MO
Executive Committee, AAP Hospice & Palliative Medicine

Words Matter: Communication in Palliative Care presentation video


David E. Carl
Executive Director Spiritual Care & Education
AVP Patient Experience
Carolinas HealthCare System
Faculty for CHS New Teammate and
New Provider Orientations

Antidote to Burnout presentation video




Topic: Breaking Bad News: What More Can We Do?
An interactive theater performance on provider-family communication
in pediatric palliative care settings

Theater Delta Interactive (Experience) Theater Company
Theater Delta uses Interactive methods to promote dialogue and engage participants in both scripted and improvisational scenarious.


Coastal Carolina Neonatology| Coastal Children's Services| 2212 South 17th St. | Wilmington, NC 28401 | (910) 667-2970